ShipTo Privacy Policy

Scope and Application

This Privacy Statement (“Statement”) applies to individuals worldwide who use our applications, websites, or other services to request transportation, delivery, or other on-demand logistics solutions (“Users”).

This Statement does not apply to information collected from or about drivers, couriers, partner logistics companies, or any other entities using the ShipTo platform under license (“Drivers”). If you interact with ShipTo as both a User and a Driver, the respective privacy statements will apply to your different interactions.

ShipTo collects information about you when you use our mobile applications, websites, and other online platforms (collectively, the “Services”) and through any direct communication or interaction with us.

Collection of Information

1. Information You Provide to ShipTo

We collect personal data that you voluntarily provide when you:

  • Create or modify an account.
  • Request transportation, delivery, or other services.
  • Contact customer support or communicate with us in any way.

This information may include:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Profile picture
  • Payment details (but not full credit/debit card numbers)
  • Delivery notes and special instructions
  • Other personal details you choose to provide

2. Information Collected Automatically

When you use our Services, we collect the following types of data:

  • Location Information
    • We collect precise location data when you request or receive services.
    • If you allow the ShipTo app to access location services on your mobile device, we may collect your location while the app is active (in both foreground and background).
    • We may also derive your approximate location from your IP address.
  • Contacts Information
    • If you permit access to your device’s address book, we may store names and contact details to facilitate service interactions.
    • You may disable this feature at any time in your device settings.
  • Transaction Information

    • We collect details related to your use of ShipTo services, including:

    • Type of service requested
    • Date, time, and location of service
    • Amount charged
    • Distance traveled
    • Payment method
    • Discounts and promo codes used
  • Device Information

    • We collect details about your mobile device, such as:

    • Device model and operating system
    • Software versions
    • Preferred language
    • Unique device identifiers
    • Advertising IDs
    • Network details
  • Log Data

    • When you interact with our Services, we collect server logs that may include:

    • IP address
    • Browser type and settings
    • App features or pages visited
    • App crash data and performance logs
    • Referring website or service
  • Cookies and Tracking Technologies
    • We use cookies and similar tracking technologies to enhance your experience and gather analytics.
    • Third-party advertisers may use cookies to deliver tailored ads based on your interests.

Information We Collect From Other Sources

We may receive information from:

  • Social media platforms (e.g., if you sign in via Facebook or Google)
  • Payment service providers
  • Your employer (if using corporate ShipTo services)
  • Drivers and couriers (who may rate or provide feedback on your service interactions)

Use of Information

We use your data for:

  • Providing Services: Processing bookings, tracking shipments, facilitating payments, and delivering customer support.
  • Improving Our Platform: Enhancing app functionality, troubleshooting, and analyzing usage patterns.
  • Marketing and Promotions: Sending offers, promotions, and service-related notifications (with opt-out options).
  • Safety and Compliance: Ensuring security, preventing fraud, and complying with legal obligations.

ShipTo may share your contact details with third-party logistics providers only when necessary to fulfill service requests.

Your Choices and Rights

  • Account Information

    • You can update or delete your ShipTo account by logging into the app or website. However, some data may be retained for legal, security, or business purposes.

  • Location Settings

    • You can enable or disable ShipTo’s access to your location via your device settings. However, disabling location services may limit certain features.

  • Contact Data Access

    • You can grant or revoke ShipTo’s access to your contacts in your device settings.

  • Promotional Communications

    • You may opt out of promotional emails or SMS by following the unsubscribe instructions included in those communications.

  • Data Access and Deletion Requests

    • You may request access, correction, or deletion of your personal data in accordance with applicable laws.

Sharing and Disclosure of Information

  • Service Providers

    • We share information with trusted third-party service providers who help us:

    • Process payments
    • Provide customer support
    • Analyze app usage and optimize our Services
  • Legal Compliance

    • We may disclose your information if required by law, regulation, or legal request.

  • Business Transfers

    • In the event of a merger, sale, or acquisition, your information may be transferred as part of the business transaction.

Social Sharing and Advertising

  • Our Services may integrate with social media platforms, allowing you to share your experiences.
  • Third-party advertising partners may collect data to show relevant ads.

For details on how these third parties handle your data, please review their respective privacy policies.

Security Measures

  • We implement industry-standard security measures to protect your personal information.
  • We do not store or sell credit/debit card details to third parties.
  • Despite our efforts, no online platform can guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes through the app, website, or email. Continued use of our Services after changes means you accept the revised policy.

Contact Us

For any questions regarding this Privacy Policy, contact us at: [email protected]

This Privacy Policy applies solely to www.shipto.com.sa and its associated platforms. External links on our site are subject to their own privacy policies.